Shipping & Returns
Tech Supply Shop strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Tech Supply Shop will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at Support@techsupplyshop.com or phone at .
Tech Supply Shop will pay the return shipping for the incorrect or defective item in the event of a Tech Supply Shop shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Tech Supply Shop will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.
*Electronic delivery - Tech Supply Shop will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Tech Supply Shop will refund the purchase price of the product to the original method of payment.
- Open License - Tech Supply Shop may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
- Retail Licenses - Tech Supply Shop may charge a 15% restocking fee on retail orders that have been fulfilled.
- Anti-Virus - Tech Supply Shop may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
- Microsoft Office 365 - Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases.
Refund and return requests must be submitted within 30 days of delivery.
Method of Refund
Refunds will be issued back to the credit or debit card used to to make the original purchase.
Items must be unopened and unactivated to be returned.
Refund Contact Info
Contact us by email at Support@techsupplyshop.com or by phone at 949-520-1876 to initiate a return request.
For errors made on the part of TechSupplyShop (Sending incorrect or defective items):
- TechSupplyShop will reimburse customers for any return shipping expense they incur.
- TechSupplyShop will pay for any expenses of shipping the replacement item.
- There is no restocking fee.
For errors made on the part of the customer:
- Customer is responsible for all return shipping costs.
- Customer is responsible for any shipping fees associated with replacement items.
- The following restock fees apply:
- Open License and Retail Licenses (Not Anti-Virus or Microsoft 365): 15%
- Anti-Virus products: 25%
- 2 - 4 weeks after refund is initiated, depending on return shipping and processing times.
- 5 - 7 days after refund is initiated, depending on your banking institution.
Microsoft 365 Products
- We are unable to refund or exchange any Microsoft 365 purchases.
We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed.
Most products ship same day, however, below are the estimated processing and delivery time frames for each shipping method:
- Ground: 1-2 days processing time. 4 - 10 Business days for delivery
- Express Saver:1-2 days processing time. 2 - 3 Business days for delivery
- Standard Overnight:1-2 days processing time. 1 Business day for delivery.
If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key in an email the same day your order is confirmed.