Frequently Asked Questions

Q: Where can I find the serial number or license key I just purchased?

A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am - 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning.  For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon.  

Volume or subscription products can take anywhere from 3-5 business days to fulfill.

Q: How do I download my program?

A: Download links are contained within the email containing the license from support@techsupplyshop.com

Q: How do I get help with my installation? 

A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can call us at 949-520-1876 x 1 and speak with a representative to help resolve your issue. 

Q: I haven't received a receipt with my purchase and I cannot login with my email what do I do?

A: Typically when this happens there is a typo in the email submitted at check out.  You can write support@techsupplyshop.com for assistance.  

Q: I accidentally deleted the email with my download information how can I recover it?

A: You can call us at 949-520-1876 x 1 and speak with a representative that will resend the download information.