Microsoft Dynamics CRM Online - Field Service User Add-on Faculty Academic

Microsoft Dynamics CRM Online - Field Service User Add-on Faculty Academic

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

Manage your field service team with CRM field service

Field service capabilities in Microsoft Dynamics CRM Online provide an end-to-end solution that helps you manage your field service team. CRM field service helps you:

• Improves customer experience by giving users quick and reliable access to customer information.

• Provides mobile field resources to enhance your total value and create new revenue opportunities.

• Facilitates more work orders and resources with fewer dispatchers while empowering users to act quickly when schedules change.

• Increases first time fix rates and on-time delivery performance.

Schedule board and dispatch

A flexible drag-and- drop schedule board allows dispatchers to assign resources and set up schedules for multiple work orders using a list or map view.

Resource management

Resource information includes the skills and proficiencies of your workforce. You can view and filter resources based on skills and availability, so you can assign the right people to the right work order.

Inventory management

Get inventory updates and stock history for any types of location, including warehouses, depots, or trucks. Manage inventory information for any transaction including requests, return material authorizations, inventory adjustment, or transfer.

Mobile app

The mobile app gives field tech quick and easy access to everything they need to execute a work order including, color coded schedule information, customer contract information, turn by directions, and more.