Microsoft Dynamics CRM Online Professional Student Academic

Microsoft Dynamics CRM Online Professional Student Academic

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

Microsoft Dynamics CRM Professional is the recommended choice your sales teams. It provides licensed users with access to sales, service, and marketing capabilities for a significantly lower price than comparable offerings from other vendors1 . Each CRM Online Professional USL includes rights to Microsoft Social Listening Professional, Microsoft Dynamics Marketing Sales Collaboration, and Unified Service Desk.

*Subscriptions licensed through Microsoft Online Services Program (MOSP) require a 10-seat minimum purchase of CRM Online Professional to qualify for Microsoft Social Listening functionality. There is no minimum purchase of CRM Online Professional required for Enterprise Agreement customers to qualify for Microsoft Social Listening functionality.

New customers enrolling in Microsoft Dynamics CRM Online subscription must purchase a minimum of 5 Professional and/or Enterprise user licenses to activate the paid subscription. Upon meeting this requirement, customers can add any number of Basic and Essential user licenses to the online service subscription.

Experience intelligent customer engagement

Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver exceptional customer experiences.

Personalize customer experiences

Engage customers at the right time, in the right place, in the right way throughout the journey.

Create proactive experiences

Determine the next best interaction with your customer based on insights.

Make customer engagement predictive

Leverage internal and external data to identify patterns and trends. Apply information to make recommendations or suggestions for how to optimize.