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Microsoft Dynamics CRM Online Basic Faculty Academic

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Microsoft Dynamics CRM Online Basic Faculty Academic | Microsoft Microsoft Dynamics CRM Online Basic Faculty Academic
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Microsoft Dynamics CRM Online Basic Faculty Academic

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

Microsoft Dynamics CRM Basic is designed for entry level CRM users who need access to basic CRM
functionality such as account, contact, lead, and case management. This license is also designed for
business analysts who require reporting capabilities of Microsoft Dynamics CRM.

Each Basic Licence includes read / write access to CRM activities, contacts, leads, accounts and cases in addition to custom CRM entities and personal dashboards. Basic licences only provide read only access to sales opportunity records.

Experience intelligent customer engagement

Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver exceptional customer experiences.

Personalize customer experiences

Engage customers at the right time, in the right place, in the right way throughout the journey.

Create proactive experiences

Determine the next best interaction with your customer based on insights.

Make customer engagement predictive

Leverage internal and external data to identify patterns and trends. Apply information to make recommendations or suggestions for how to optimize.

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