Microsoft Dynamics CRM Online - Field Service User Add-On Government

Microsoft Dynamics CRM Online - Field Service User Add-On Government

Microsoft Dynamics CRM Online Field Service Add-On USL Microsoft Dynamics CRM Online - Field Service Add-on is a subscription plan add-on for users who will engage in Field Service activities; leveraging tight integration between CRM case management and field service work orders to deliver business process driven, best in class field service management. As an add-on, this license requires each field service user to first be licensed with a CRM Online Basic USL or higher for the core CRM Online use rights. For those in need of advanced sales or service capabilities, the user may leverage this license as an add-on to the CRM Online Professional USL. Users of the Microsoft Dynamics CRM Online – Field Service Add-on USL may read AX application data, but are not licensed to copy such data to Microsoft Dynamics CRM Online, nor access the Microsoft Dynamics AX interface.

Manually, interactively or automatically schedule activities (drag-and-drop) using dynamic schedule boards that display schedules by virtually any criteria (dispatcher, geography, product line, skill set, territory, etc.), and allow you to switch between list views, map views, and hybrid views. The system can intelligently allocate people, teams and resources based on your business rules defined by customer, organizational or regulatory requirements.